Collaboration enables healthcare providers to manage, monitor and analyse online patient surveys
Stalis and IPROS CUBE have announced a partnership to launch a patient experience feedback module.
This new solution will bring together a blend of technology expertise for healthcare providers to manage, monitor and analyse online patient experience surveys to support performance measurements and delivery of quality service improvements in line with government targets.
The Patient Experience module allows patients to provide confidential feedback, via an online questionnaire tailored to the requirements of the healthcare provider. The results can be measured against the Department of Health’s quality care targets such as Commissioning for Quality and Innovation (CQUIN) and Patient Reported Outcome Measures (PROMS), while also being benchmarked against NICE standards.
The partnership will enable patients to provide feedback online by bringing together IPROS CUBE Assured Compliance service, which allows healthcare providers to design patient surveys specific to their auditing requirements, and Stalis’ CareInform solution, which integrates survey results to a single patient data repository. Furthermore, this method will reduce manual data handling activities, leading to less administration for healthcare professionals.
Christine Whitehouse, managing director at Stalis, said: “With a drive towards patient empowerment in a more consumer-orientated NHS, there is a clear requirement for an integrated electronic patient feedback solution to ensure healthcare providers meet care quality standards.
“We saw this collaboration as a key move towards a clearer understanding of patients’ expectations and the actual quality of care. This is represented through the patients’ ability to give honest feedback via a confidential internet survey, moving away from a paper-based questionnaire, meaning more accurate results for healthcare providers. Linking these results to our CareInform solution ultimately offers healthcare providers a detailed insight into performance management in an ever-demanding health service.”
The cloud-based solution offers a single point of access for all compliance documentation, presenting a wide and effective view across all quality metrics, immediately accessible to healthcare professionals via real time dashboards. Integration to current operational structures and patient record systems is flexible and adaptable to individual healthcare provider needs, whileinformation is governed by pseudonymised links to patient data so confidentiality is maintained at all times.